TPMI Organizational Assessment
QHR can assess your hospital’s performance
measurement and improvement tools, processes
and outcomes. We recommend enhancements
based on feedback from surveys, focus groups,
and interviews of constituents, as well as reviews
of reports on core measurement,
employee/physician/patient satisfaction
performance. A QHR consultant returns for a
follow up visit to ensure progress in
implementing our recommended action plan.
Performance Improvement Support
Accelerate implementation of your hospital’s
initiatives to improve quality, lower cost, and
enhance your patients’ experiences. Based on
your organizational culture and history, QHR
consultants select an improvement methodology
most likely to succeed in your setting, including
Rapid Cycle Improvement, Focus PDSA,
Statistical Process Control, or Lean Six Sigma.
On-site coaching and education on the chosen
methodology will help you make quick and
productive change regardless of your previous
experiences.
Data Management
QHR’s Organizational Scorecard is a proprietary
approach to data collection, analysis and
reporting which gives department leaders a
consistent method for collecting and reporting
data, sustaining higher levels of performance
improvement at lower cost. QHR consultants
train hospital users quickly on this web-based
solution, then provide on-site data management
education and coaching to help you use the data
results to improve cost, quality and patient
satisfaction. | QHR ServiceExcellence System
The QHR ServiceExcellence System gives you
the structure, knowledge and tools to get
everyone involved in sustaining service
excellence.We teach your hospital leaders to
involve associates in creating key service
excellence components such as service
commitment statements, service standards, and
service recovery plans. Service excellence
happens when service goals, measures, and
behaviors all align with an organization-wide
commitment to your service excellence vision.
Core Measures
QHR can help you implement best practices in
core measures improvement, including the
concurrent review model and evidence-based
medicine processes, to foster increased levels of
clinical care safety and performance within your
hospital’s culture. Our experienced QHR
consultants coach your leaders on-site or within
groups in the new National QHR Core
Measures Collaborative. |